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Accounts are created and assigned in the backend by the project lead or system administrator. Please contact your project manager or administrator to get your account, initial password, and server address configuration.

When using the App for the first time, you need to enter the server address manually. Ask your project lead for the correct server address (usually https://app.zhuoya.net.cn or your company's private deployment address), then enter it in the server address field on the login page before logging in.

No. The App supports fully offline answering; all completed responses are saved to local storage. When the network is restored, go to the "One-Tap Upload" page, select the responses to upload, and tap Upload to submit the data to the backend.

On the App home page, tap "One-Tap Upload" to see a list of all locally completed responses and their upload status (Pending, Uploaded, Failed). Failed responses can be re-uploaded individually. Successfully uploaded responses can be viewed on the details page.

Please check first: 1) whether the network connection is working; 2) whether the server address is configured correctly; 3) whether the account has expired or been disabled. If the problem persists, take a screenshot of the error message and send it to postmaster@zhuoya.net.cn, and we'll help investigate.

On the home page, tap the "Review" entry and select your project to see the list of responses pending review. After claiming a task, you can view the response question by question, complete the review (Approve / Reject / Return) and add remarks. Review actions sync to the backend in real time.

Questionnaire visibility is determined by the project configuration. Please confirm: 1) your account has been added to the project; 2) the questionnaire is in "Published" status; 3) the App has connected successfully and updated data (you can pull down to refresh). If all the above are confirmed but the problem persists, contact your project manager to check the permission configuration.

In the App, go to "Profile" → "Settings" → "Clear Cache" to remove temporary cache files. Note: completed but not-yet-uploaded response data is not part of the regular cache and won't be accidentally cleared. To clear locally unsent responses, delete them manually in "One-Tap Upload".

Yes. The App interface supports switching between Simplified Chinese and English. You can choose the interface language in "Profile" → "Language Settings". The language of questionnaire content is determined by the project configuration and is independent of the App interface language.

You can submit a request in the App under "Profile" → "Account Settings" → "Delete Account", or visitthe account deletion pageto learn about the full process. After you submit the request, we will complete processing within 15 business days and send a confirmation email.