Account Deletion
Delete Account
Delete Account
and Data Deletion
Learn how to request deletion of your CarvenData account, delete personal data, and what to note before deletion.
How to Apply
How to Submit a Deletion Request
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1Submit the request in the App (recommended) Open the App → Profile → Account Settings → Delete Account, then confirm as prompted. Secondary verification via account password is required.
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2Send an Email Request If you cannot use the in-App option, email us at postmaster@zhuoya.net.cn, stating your account username (or registered phone number/email) and "request account deletion". We will contact you to verify within 3 business days.
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3Wait for Processing Confirmation After your request is submitted, we will complete account deletion and clear associated personal data within 15 business days, and send a confirmation notice to your registered email.
Data Handling Information
How Data Is Handled After Deletion
Data That Will Be Deleted
- Account login information (username, password hash)
- Phone number and email bound to the account
- Personal settings and preference configurations
- App local cache and temporary data
Data That May Be Retained
- Submitted questionnaire responses (belonging to the relevant project and managed by the project initiator)
- Review operation logs (for business compliance tracing)
- Records required to be retained by laws and regulations
To delete submitted response data, please contact the project manager or initiator of the relevant project.
Important Notes
What to Know Before Deletion
- After account deletion, you will no longer be able to log in to the App or access any platform features, and deletion is irreversible.
- Responses not yet uploaded locally cannot be recovered through your account. Please complete all data uploads before requesting deletion.
- If you are the sole administrator of a project, transfer administrative permissions before deletion to avoid leaving project data unmanaged.
- Deleting your account does not mean leaving your organization; organization-level permission changes must be handled by an administrator in the console.
If you have questions about the deletion process or cannot use the in-App option, please contact our support team by email or phone.
Need Help?
Contact our support team and we will help you complete your account deletion or data deletion request.